For Sales & Advice Call: img-responsive 01737 244222
 

TERMS/PRIVACY

General

The owner of this web site is The Duncannon Partnership.

Your contract for purchases made through this web site is with The Duncannon Partnership

Our products are sold for personal use only. There will be no contract of any kind between you and Duncannon unless and until we actually dispatch the products to you. Your order including payment is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the products to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched and not before, a contract will be made between you and us. All Prices are shown in Pounds Sterling. Duncannon will not add any additional fees to your purchase if you pay via any of the card types supported. Please print & retain a hard copy of the transaction receipt that will be sent to you via email.

Duncannon reserves the right to change prices without notice.

All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Sage Pay using 128 bit SSL encryption. You can also pay by PayPal. 

You must check that the details of your order are correct as soon as possible and you should print out and keep a copy of it.

You undertake that all details you provide to Duncannon for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.

If we have attempted to deliver your goods via Royal Mail contract or our nominated carrier and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the post office, we will treat this as a cancelled order and we may make a charge to cover our costs in sending these goods out to you. You may also be charged postage at our current tariff if you require the goods to be re-delivered.

We regret that we cannot be held responsible if the post office has failed to notify you of an attempted delivery. You will need to take this up with the local sorting office.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquiries have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

If there are any changes to the details supplied by you it is your responsibility to inform Duncannon as soon as possible.

Privacy

Duncannon believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial and entertainment medium. Our policy is the keep the information we receive from this site completely confidential and used solely for internal purposes. We guarantee that details entered on this site, personal or otherwise, will not be passed on to other parties.

Liability

Duncannon will do its best to correct errors and omissions as quickly as possible after being notified of them.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Duncannon shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify Duncannon within 7 working days of delivery of the goods. Nothing in this clause affects your statutory rights.

Duncannon does not accept liability for:

a) Business losses and/or losses to non consumers.

b) Goods delivered to Work/Alternative addresses given by the cardholder which has been signed for other than the card holder.

Please Note:

Caution must be maintained when having goods sent to a Work/Alternative address as Duncannon will not accept liability for goods which have been signed for at the address or company to which the goods were delivered (other than the cardholders address at your request). We strongly advise if you work in a place which has a high number of employee's, i.e. hospitals or universities that you have the goods delivered to your home address as tracing can be difficult in these circumstances.


 

Cookies Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


 

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either ‘persistent’ cookies or ‘session’ cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session cookies and persistent cookies on this website.


 

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • to improve the website’s usability
  • to analyse the use of our website
  • in the administration of this website
  • to personalise our website for you

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.


 

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

  • in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector.
  • in Firefox you can block all cookies by clicking ‘Tools’, ‘Options’, and un-checking ‘Accept cookies from sites’ in the ‘Privacy’ box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.


 

Deleting cookies

You can also delete cookies already stored on your computer:

  • in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835).
  • in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you ‘clear private data’ (this setting can be changed by clicking ‘Tools’, ‘Options’ and ‘Settings’ in the ‘Private Data’ box) and then clicking ‘Clear private data’ in the ‘Tools’ menu.

Doing this may have a negative impact on the usability of many websites.


 

Contact us

This website is owned and operated by The Duncannon Partnership

If you have any questions about our cookies or this cookies policy, please contact us by email (to sales@duncannon.co.uk), by telephone (on 01737 244222) or by post (to The Duncannon Partnership, 4 Beaufort Road, Reigate, RH2 9DJ).

 
For Sales & Advice Call: img-responsive 01737 244222